Privacy Policy

1. Information We Collect

When you inquire about or book travel services (tours, accommodations, driver rentals, marine activities) through Visit Pemuteran, we may collect the following personal details:

• Contact Details: Full name, email address, phone/WhatsApp number, and country of origin.
• Booking Preferences: Travel dates, flight details (for airport pickup), hotel stay locations, dietary requests, and activity preferences.
• Identification: Passport or ID numbers (only when legally required for national park permits such as Menjangan Island marine insurance or park tickets).

2. How We Use Your Information

We restrict the use of your personal data strictly to travel logistics and customer service operations, including:

• Processing and confirming tour, hotel, and transport reservations.
• Communicating real-time travel updates, itinerary changes, or pickup timings via WhatsApp or Email.
• Arranging mandatory local permits, marine park entrance tickets, or boat captain assignments.
• Improving customer service based on feedback provided during or after your trip.

3. Sharing Information with Third Parties

Your privacy is paramount. Visit Pemuteran never sells, rents, or trades your personal data to external marketing companies. We only share essential details with trusted local partners directly involved in your booking:

• Local boat captains and tour guides (for pickup coordinates and guest headcount).
• Selected accommodations or transport partners fulfilling your reserved itinerary.
• Government authorities or national park rangers when required for safety or legal compliance.

4. Cookies & Website Analytics

Our website uses basic cookies and analytics tools to enhance your browsing experience:

• Preference Cookies: Remember your cookie banner choice and session configurations.
• Performance Analytics: Help us understand website traffic patterns to optimize layout performance without tracking identifiable personal identity.
• You can choose to decline or clear cookies via your browser settings at any time.

5. Data Security & Storage

We enforce strict operational and technical measures to protect your personal details against unauthorized access, loss, or alteration. Electronic data is secured on protected databases, and physical forms (if any) are kept confidential by authorized staff only.

6. Your Rights & Data Access

You have the right to inspect, update, or request the deletion of your personal data stored in our database. If you wish to remove your booking history or contact details after your vacation in Pemuteran, please inform our support team.

7. Questions & Privacy Contact

If you have any questions or concerns regarding our Privacy Policy, please feel free to reach out to us: